Last updated: 21.11.2025

EcuFilesMarket (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application EcuFilesMarket (the “App”).
By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Information You Provide Directly

We collect information that you voluntarily provide when using the App, including:
Account information (email address, username, profile details)
Files you upload, submit, exchange, or download (ECU files, archives, attachments)
Messages and chat content exchanged with tuners or customers
Support requests, feedback, or bug reports
Payment-related details, if applicable (handled by third-party processors)
We do not collect your passwords — authentication is handled securely by third-party providers (e.g., Firebase).

1.2. Information Collected Automatically

When you use the App, we automatically collect:

• Device information (model, operating system, device ID)
• Log and diagnostic data (crash reports, performance metrics)
• Usage information (screens viewed, features used, in-app interactions)
• IP address and general location (non-precise)

This data helps us improve stability, security, and performance.

1.3. No Sensitive Personal Data

We do not request, collect, or process sensitive data such as:

• biometric data
• health information
• financial numbers
• government identifiers

2. How We Use Your Information

We use collected data to:

• Create and manage your account
• Enable marketplace functionality
• Facilitate communication between tuners and customers
• Store and process uploaded files
• Ensure proper operation and security of the App
• Improve performance, stability, and user experience
• Provide customer support
• Send important service-related notifications

We do not sell or trade your personal data.

3. Sharing Your Information

We only share information in these cases:

3.1. Service Providers

We use trusted third parties to operate the App securely, such as:

• Firebase Authentication (user login)
• Firebase Firestore / Storage (file and data storage)
• Firebase Crashlytics (crash reporting)
• Payment processors, if applicable

These providers process data on our behalf under strict confidentiality terms.

3.2. User-to-User Sharing

In the marketplace:
Uploads, file submissions, and messages may be shared only with the other party involved in the order (tuners or customers).
We never expose your private data publicly.

3.3. Legal Requirements

We may disclose information if necessary to:

• Comply with the law
• Respond to lawful requests
• Protect our rights, users, or the public

3.3. Business Transfers

If EcuFilesMarket is acquired or merged, user information may be transferred as part of the transaction. We will notify you before that happens.

4. Data Storage & Security

We use industry-standard technical and organizational measures to protect your data, including:

• Encrypted transmission (HTTPS/TLS)
• Secure file storage
• Limited access controls
• Regular security monitoring

However, no digital service can guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

• Operate and maintain the App
• Comply with legal obligations
• Resolve disputes
• Enforce our terms

You may request deletion of your account or data at any time (see Section 6).

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your account and files
• Download a copy of your data
• Withdraw consent
• Object to certain processing

To exercise these rights, contact us at: support@ecufilesmarket.com

Account deletion is available by contacting support or through in-app options

7. Children’s Privacy

The App is not intended for children under 13 years of age.
We do not knowingly collect data from children.
If you believe a child has created an account, contact us immediately.

8. Third-Party Links

The App may contain links to external websites or resources.
We are not responsible for the privacy practices of third-party services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted in the App with the revised “Last updated” date.
Your continued use of the App means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us.